Ordering

In which countries is Vector available?

Vector is available in the US, Canada, UK, Australia, and New Zealand. We’re exploring additional markets in the future.

Is there a limit to the number of Vectors I can order?

To ensure Vector is available to as many customers as possible, we limit all orders to two Vectors per household.

What is your return policy?

We accept returns for products purchased from Anki.com within 14 days of shipment date. For more information please visit https://www.anki.com/en-us/company/returns-warranty

What is Vector's warranty?

Vector is covered by a 12-month Anki.com warranty. For warranty terms, please see: https://www.anki.com/en-us/company/returns-warranty (click "warranty" tab). Our warranty period begins on the date on which your Vector is shipped.

Delivery

Where do you ship?

We use UPS to ship to the US. Anki.com does not support shipments to hotels/temporary housing, P.O. Boxes, or Freight Forwarders.

Where can I download the Vector app?

The Apple App Store, Google Play Store, and Amazon Appstore respectively.

Why do I need the Vector app?

The key thing you’ll need the app for is getting Vector connected to your home WiFi network for the first time or the WiFi network at the locations you take him. Once the app gets Vector going, you’ll want to keep it around for things like seeing what he’s doing, checking the photos you have him take, reviewing the people he’s met, or getting suggestions on how to use a voice command. The Vector app is there to help you when you need help with Vector.

Getting started

How do I set up Vector?

Vector is a WiFi-connected device and while Vector should work in most people’s homes, everyone’s network is different. Where you locate Vector can impact how well he’ll perform, so pick a location for him that’s relatively quiet and close to your router or WiFi access point. Also it’s not the strength of your WiFi signal, but the quality of the connection, so congested or intermittent connections won’t allow Vector to work his best. If you do have issues and need to contact us, please have most of the details of where you’re using him and your WiFi network ready. For further information on setting up Vector, see this FAQ.

What else should I know?

You can find an assortment of FAQs in our Help Center that will help you get going. If you run into any issues, try looking in the section “Troubleshoot”.

Features

Does Vector have Amazon Alexa and Google Assistant integration?

Vector owners are able to access the knowledge and utility of Amazon’s voice service. Simply talk to Vector like you’d talk to Alexa and schedule reminders, search for information, control smart home devices, and more. Alexa is opt-in. Users who do choose to opt in will need an Amazon account. For more info, see this FAQ.

Is there an SDK?

Privacy

Can you tell me more about Vector and privacy?

Please see the Vector and Privacy article for more information (https://go.anki.com/vectorprivacy).