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How to reset Cozmo to factory firmware

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Customer Care
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If an Anki Brand Ambassador asks you to reset Cozmo to factory firmware or to firmware-cycle Cozmo, please follow the steps below.

My Cozmo has a backpack button

  1. Cozmo should not be connected to the app
  2. Place Cozmo on his charging platform (plugged into a power source)
  3. Press and hold his backpack button and raise his lift 3 times at the same time
  4. Leave Cozmo on his charging platform until his screen and backpack light go off
  5. Take Cozmo off his charging platform (his light remains off when in this state) and then put him back on the charging platform
  6. Connect to Cozmo on the latest app version to update his firmware to the latest version
  7. You have now performed a "firmware-cycle"

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My Cozmo does not have a backpack button

  1. Disconnect your device from Cozmo’s WiFi network
  2. Place Cozmo on his charging platform (plugged into a power source)
  3. Raise and lower Cozmo’s Lift so that his WiFi Network Name (SSID) and Password (PSK) appear on his screen
  4. Move Cozmo’s head down and up once to display the detailed info screen (be careful to not move the lift because that will turn off the screen and you’ll have to start all over again)
  5. Move Cozmo’s head down and up a second time to display the hidden menu
  6. Using the track on the right (Cozmo’s left side), roll it backwards until the ‘>’ points to Factory Reset
  7. Raise and lower his lift to select Factory Reset
  8. Take Cozmo off his charging platform (his light will be off when in this state) and then put him back on the charging platform
  9. Connect to Cozmo on the latest app version to update his firmware to the latest version
  10. You have now performed a "firmware-cycle"

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Some notes about resetting Cozmo to factory firmware

  • You cannot play with Cozmo when he is in factory firmware. You must upgrade it by connecting to him in the latest version of the app
  • After you perform the reset and before connecting to Cozmo, it is normal that his light goes off if you remove him from the charging platform
  • Gameplay progress stored in Cozmo is not lost by resetting Cozmo
  • To erase any gameplay progress in Cozmo, please see this FAQ
  • A reset may help resolve transitory software issues
  • It will not resolve any hardware issues
  • A reset does not change Cozmo’s WiFi Network Name (SSID) or Password (PSK)

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