Why would I need a valid Proof of Purchase?

Providing a valid Proof of Purchase is required for Anki to consider

• Accepting a return through Anki's Return Policy & Process
• Any request for service under Anki's Limited Warranty

What is a valid Proof of Purchase?

There are two (2) types of valid Proof of Purchases

1. Order Number from a purchase made at the Anki direct online store
2. A Sales Receipt (image or pdf) from an Anki-authorized Reseller that shows all of the following
• Date of Purchase
• Product Description of the purchased Anki product
• Authorized Anki Retailer name that is clearly visible
• Price paid for that product
• Invoice or an Invoice Number

What is not a valid Proof of Purchase?

• Sales receipt showing that product was sold as "open box" / "incomplete" or "used" clearance deal
• Sales receipt of second-hand purchase
• Sales receipt or invoice from any of the following
  • Non-authorized reseller
  • Online auction site, liquidator, or clearing house
• Picture of an Anki product
• Canceled check
• Credit card statement
• Shipping confirmation email
• A sales receipt that has been edited or altered in any way
• Copied and pasted plaintext

For more information, please read about Anki Returns & Warranty.